FAQ - Frequently Asked Questions

SHIPPING & DELIVERY

How long does shipping take?

Most orders ship within 1-3 business days. Standard delivery takes 5-10 business days within the US. We also offer express shipping options at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States.

Do you ship internationally?

Currently we ship to the United States. International shipping is coming soon.

PRODUCTS & USAGE

How does LED light therapy work?

LED light therapy uses specific wavelengths of light to penetrate the skin at different depths. Red light (630nm) stimulates collagen production and reduces wrinkles. Blue light (415nm) kills acne-causing bacteria. Each color targets different skin concerns using clinically studied wavelengths.

Is LED light therapy safe?

Yes. LED light therapy is non-invasive, pain-free, and safe for all skin types. It does not emit UV rays. Our devices use the same technology found in professional dermatology offices.

How often should I use my GlowPro LED Mask?

We recommend using your LED mask for 10 minutes per day, 3-5 times per week. Each session automatically shuts off after 10 minutes for safe, effortless treatment.

When will I see results?

Most customers notice improvements in skin texture and tone within 2-4 weeks of consistent use. For best results, use your device as part of your daily skincare routine.

What is EMS microcurrent therapy?

EMS (Electrical Muscle Stimulation) sends gentle microcurrents through the facial muscles to tone, lift, and tighten skin. Think of it as a workout for your face — it helps define your jawline, reduce sagging, and promote a V-shape contour.

What is Gua Sha and how does the ice roller help?

Gua Sha is an ancient Chinese technique that uses a flat stone tool to massage the face, promoting lymphatic drainage, reducing puffiness, and sculpting facial contours. Our CryoGlow Ice Roller adds the benefits of cryotherapy — the cold temperature constricts blood vessels, reduces inflammation, and tightens pores.

RETURNS & WARRANTY

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you are not completely satisfied, contact us within 30 days of delivery for a full refund — no questions asked.